RETURNS & REFUNDS
Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Lonis Fit™.for any reason, simply return the product within 14 days of delivery for an easy refund of your purchase price, excluding shipping and handling.
Please reach out to us at email@example.com for information on how you can process your return.
Along with your email, be sure to include the following:
- Your order number and/or your complete name, address, and billing phone or email address
- A detailed explanation regarding your reason for returning the item(s)
- Information about whether you would like a refund or a replacement
- No other paperwork, invoice, or preauthorization is needed for your return.
EXCEPTIONS TO OUR RETURN POLICY
- Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
- All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 14-Day return policy starts from the day your product is received. We need to have the return package postmarked within 14 days of the date that your item was delivered.
- Shipping and handling costs are non-refundable
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you.
Once your return is received, it will be processed within 10 business days. Lonis Fit™. will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.
Note: During Covid-19 Pandemic we are unable to accept open returns. Contact support for any concerns.